86 Articles Under This Category. Now Displaying Page 3
What Does It Take To Become A Good Bartender? - - John Freeman
For a lot of people, bartending is considered a cool job. Especially for people who like going out and hanging out at bars. You don't just serve your favorite drinks to customers; you also get to know other people and eventually build friendship with them. But bartending is not a job for all. If... Submitted 2 years 303 days ago.

Call Centres: Customer or Internal Metric Focus? - - Kevin Dwyer
"Your call is important to us. We will attend to you as soon as we can". One wonders sometimes what is more important to call centres, the call or the customer. In most call centres, customers wait for a few minutes at the end of a telephone line for an answer from an individual who is... Submitted 3 years 209 days ago.

Are You a Gracious Business Professional? - Vickie Bevenour
Are you a gracious business professional? The word gracious is defined as: marked by tact, kindness and courtesy, characterized by charm, good taste and generosity of spirit. Is that the way that you would like to be described? What is preventing you from acting like that? When I ask that... Submitted 4 years 112 days ago.

How To Communicate Effectively - J Dawkins
Listen First, Ask questions later. Effective communication the life blood of any successful organisation and yet so often it is overlooked. This article aims to provide some practical tips to encourage effective communication. Adopt a Top Down Approach Good communication needs to start... Submitted 4 years 119 days ago.

Create An Effective Outgoing Voice-Mail Message Clients And Prospects Will Appreciate - - Michael Crooks
I'm on a tight deadline and I get this guy's voice-mail: "Hi. I'm either on the phone or away from my desk. Leave a message and I'll get back to you as soon as I can." I'm thinking, "Well that's just brilliant Einstein. Now tell me something I don't know, such as WHEN you'll call me back!" I'm... Submitted 4 years 180 days ago.

Criticism of Outsourcing: Quality of Service - Marketing Team
“The type of service provides an indication of the abstract parameters of the quality of service desired. These parameters are to be used to guide the selection of the actual service parameters when transmitting a datagram through the particular network." The Quality of Service can be... Submitted 4 years 188 days ago.

Effective Written Responses to Customer Problem Situations – How to Handle Customer Complaints - Carl Chesal
It doesn't always work out. You have provided your customer with a number of merchandising offers and pricing options that seem favorable and fair. But no matter what you feel is a great offer, there are times when a customer wants to just return your product.... Submitted 4 years 189 days ago.

Waterproof Clothing for Wet and Windy Days - Bill Weston
Nothing blasts away the cobwebs like some exercise in the outdoors, and it's a great way to relax, get some fresh air and feel rejuvenated by the experience. If you're going to spend time out in unforgiving weather conditions though, you should ensure that you have made the necessary preparations... Submitted 355 days 1 hour ago.

Ray Ban Wayfarers - The Story Behind These Iconic Shades - Brad Long
When it comes to fashion trends there are always the same brands that seem to start them and have others following suit. In the world of sunglasses Ray Ban is definitely a top dog and the brand has come up with some of the most innovative and interesting products on the market today. While many... Submitted 1 year 2 days ago.

Qualities of a Good Receptionist - Harry Karanja
A receptionist is an organization’s employee charged with among other duties, receiving visitors - responding to their inquiries and giving appropriate directions. In the office, the receptionist is usually stationed in a waiting area such as a lobby or front office desk. In... Submitted 1 year 14 days ago.

Cam Follower - Vara Lakshmi
A cam follower uses a cam, usually a flat piece of tooled metal, and follower system to replicate a specific motion. As the cam is rotated, pressure is applied to the follower, which tracks the shape of the cam by its edge and translates the movement of the cam into a movement pattern. The cam... Submitted 1 year 18 days ago.

10 Ways to Secure Your Customer’s Satisfaction - - Terri Seymour
As we all know customers are the core of any business in one way or the other. Without our customers, we would be nothing. So, it would be a wise decisionto make sure all of our customers are properly taken care of and satisfied when they do business with us. Listed below are ten ways we can... Submitted 1 year 23 days ago.

The Essential Way to Recycle Your Electronics for Cash - Brandon Perton
Electronics contain dangerous chemicals that should never be thrown into the trash or taken to the local landfill. Recycle your electronics by taking them to a recycler, donating them to a local charity or selling them for cash. Nearly any type of electronic can be recycled for cash. Old... Submitted 1 year 23 days ago.

Telephone Skills Training – the Structure of an Effective Telephone Call - Kate Tammemagi
Every telephone contact is important, and training your staff in handling each call professionally and effectively is essential. Telephone skills training should be done in short sessions on an ongoing basis. Refresher training is good for all. The Objectives of Training The purpose of... Submitted 1 year 39 days ago.

Is IT Hurting Your Organization’s Performance and Competitiveness? - - Howard Deutsch
Poorly performing IT support services, hardware, software and networks may be costing your organization a bundle in terms of lost productivity, poor customer service, frustration, lost business and other issues negatively impacting company performance. Chances are, the impact of IT on your... Submitted 1 year 46 days ago.

High Octane YES! - Sharon Eden
When's the last time you gave high octane YES!? "If a man is called to be a street sweeper, he should sweep streets even as Michelangelo painted, or Beethoven composed music or Shakespeare wrote poetry. He should sweep streets so well that all the hosts of heaven and earth will pause to say... Submitted 1 year 73 days ago.

Tips To Improve Your Service: Provide Customer Support Through Better Means - Karen Winton
It is not enough that you provide customer support. You should be able to provide excellent customer service or support. To ensure that you're able to assist your customers excellently, follow these tips that help you improve your service: Technique A: Contact customers or clients from time... Submitted 1 year 113 days ago.

The Four Phases of Customer Feedback Management - - Kate Feather
Gathering customer feedback is a crucial part of doing business. In order to survive, a company must understand its customers' motivations, gripes, and desires. Mediocre companies conduct customer satisfaction surveys. So do the greatest companies in the world. However, elite organizations gather... Submitted 1 year 154 days ago.

Customer Service Role-plays, designing a Customer Service Training Module - - Kate Tammemagi
Using customer service role-plays in a training module is very effective both for new staff and for existing customer service staff. New staff get an opportunity to practice your typical interactions and scenarios in an environment where they can try again to perfect their approach and skills.... Submitted 1 year 229 days ago.

The Definition of Exceptional Customer Service - - Kate Tammemagi
A clear definition of exceptional Customer service is important for any business. When is a Customer service experience exceptional, when is it BAD and when is it good, but NOT exceptional? Everyone knows that Customer satisfaction and keeping the Customer happy is important. To many people in... Submitted 1 year 283 days ago.

The Importance of Role-play in Customer Service Training - - Kate Tammemagi
Customer Service training is vital for anyone who interacts with Customers. This training does not have to be given by an external Customer Service specialist trainer, though this is often useful. However, it is important that the training is totally relevant to this particular group and that... Submitted 2 years 173 days ago.

Customer Care Training How to Handle Escalated Calls - - Kate Tammemagi
Handling an Escalated call is one of the most challenging situations in Customer Care and is one that most people wish they would never have to deal with. However, it is important both to the Company and to the Customer that the escalated call is handled well, and that the issue is resolved.... Submitted 2 years 212 days ago.

The Important Role Of Communication In Customer Services - - Steve Hill
Poor customer service can result in lower sales, a bad reputation within the particular business sector and can therefore lead to a hit on profits. In the most damaging of situations it can even bring a company down to where they can no longer exist in business. Yes customer service is an... Submitted 2 years 271 days ago.

How Expedited Shipping Boosts Customer Satisfaction - - Sabrina James
Over the past 4 years there has been a dramatic increase in the amount online purchases in comparison to the 5 years prior. And while most companies offer an upgrade to next day shipping it costs add an extra 10-15% of the purchase price, often times. However, recently a few organizations have... Submitted 2 years 294 days ago.

The Visible and Hidden Costs of Ineffective IT Support and Customer Service - $$$$$ - - Howard Deutsch
This article is about the visible and hidden costs of ineffective IT Support and IT Customer Service, including how IT managers can assess customer satisfaction, and the impact of ineffective customer support. The article also presents some of the negative comments received in an IT Customer... Submitted 2 years 331 days ago.